| Policies & Procedures |
Invoicing:
Invoices must be paid in full before client(s) can begin with training program(s) (private training or group classes). For continuing
clients, invoices are sent via email approximately one week before training package(s) are completed (usually before the last session
of a training package).
Scheduling & Cancellations for Personal Training and Buddy Sessions:
Please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment(s). Verbal or email confirmation is
sufficient. We do not provide refunds or reschedule cancellations made less than 24 hours from the time of the appointment.
* Please note that Buddy Sessions are charged in full in the event that only one person can make the appointment.
Absentee Policy for all Group Classes :
We do not issue credit for missed group classes unless otherwise stated.
Missed Training Sessions Due to Injury:
We will issue credit for any missed sessions due to injuries. Injuries must be documented by a physician’s note in order to receive
credit. Credit must be used within 14 days after receiving medical clearance to exercise.
Returning to Exercise after Injury:
You must provide documentation for medical clearance to return to exercise. No exceptions.
Drop-Ins:
Drop-ins are available only for current members of the Ice Chamber.
Invoices must be paid in full before client(s) can begin with training program(s) (private training or group classes). For continuing
clients, invoices are sent via email approximately one week before training package(s) are completed (usually before the last session
of a training package).
Scheduling & Cancellations for Personal Training and Buddy Sessions:
Please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment(s). Verbal or email confirmation is
sufficient. We do not provide refunds or reschedule cancellations made less than 24 hours from the time of the appointment.
* Please note that Buddy Sessions are charged in full in the event that only one person can make the appointment.
Absentee Policy for all Group Classes :
We do not issue credit for missed group classes unless otherwise stated.
Missed Training Sessions Due to Injury:
We will issue credit for any missed sessions due to injuries. Injuries must be documented by a physician’s note in order to receive
credit. Credit must be used within 14 days after receiving medical clearance to exercise.
Returning to Exercise after Injury:
You must provide documentation for medical clearance to return to exercise. No exceptions.
Drop-Ins:
Drop-ins are available only for current members of the Ice Chamber.
| Copyright © 2005. Ice Chamber - Athletic Performance Training. All Rights Reserved. ICE CHAMBER and ICE STORM are trademarks of The Ice Chamber. Copyright 2006. All rights reserved. |
