Policies & Procedures

Invoicing
For both private training or group classes, invoices must be paid in full before client(s) can begin with training program(s). For continuing clients, invoices are sent via email approximately one week before training package(s) are completed (usually before the last session of a training package).

Scheduling & Cancellations for Personal Training and Buddy Sessions
Please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment(s). Verbal or email confirmation is sufficient. We do not provide refunds or reschedule cancellations made less than 24 hours from the time of the appointment. Please note that Buddy Sessions are charged in full in the event that only one person can make the appointment.

Absentee Policy for all Group Classes
We do not issue credit for missed group classes unless otherwise stated.

Missed Training Sessions Due to Injury
We will issue credit for any missed sessions due to injuries. Injuries must be documented by a physician’s note in order to receive credit. Credit must be used within 14 days after receiving medical clearance to exercise.

Returning to Exercise after Injury
You must provide documentation for medical clearance to return to exercise. No exceptions.

Drop-Ins
Drop-ins are available only for current members of the Ice Chamber.

* Personal training sessions and group classes are non-transferable.