| Policies & Procedures |
Invoicing:
Invoices must be paid in full before client(s) can begin with training program(s) (private training or group classes). For continuing
clients, invoices are sent via email approximately one week before training package(s) are completed (usually before the last session
of a training package).
Scheduling & Cancellations for Personal Training, Buddy Sessions, and Bootcamp Express:
Please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment(s). Verbal or email confirmation is
sufficient. We do not provide refunds or reschedule cancellations made less than 24 hours from the time of the appointment.
* Please note that Buddy Sessions are charged in full in the event that only one person can make the appointment. The partner who is
unavailable to train during a Buddy Session has the option of taking one of our group classes, within 14 days of the missed
appointment, to make up for the training time.
Absentee Policy for Core Performance Group Fitness Classes and Morning Bootcamp:
We do not issue credit for missed group classes unless otherwise stated.
Missed Training Sessions Due to Injury:
We will issue credit for any missed sessions due to injuries. Injuries must be documented by a physician’s note in order to receive
credit. Credit must be used within 14 days after receiving medical clearance to exercise.
Returning to Exercise after Injury:
You must provide documentation for medical clearance to return to exercise. No exceptions.
Invoices must be paid in full before client(s) can begin with training program(s) (private training or group classes). For continuing
clients, invoices are sent via email approximately one week before training package(s) are completed (usually before the last session
of a training package).
Scheduling & Cancellations for Personal Training, Buddy Sessions, and Bootcamp Express:
Please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment(s). Verbal or email confirmation is
sufficient. We do not provide refunds or reschedule cancellations made less than 24 hours from the time of the appointment.
* Please note that Buddy Sessions are charged in full in the event that only one person can make the appointment. The partner who is
unavailable to train during a Buddy Session has the option of taking one of our group classes, within 14 days of the missed
appointment, to make up for the training time.
Absentee Policy for Core Performance Group Fitness Classes and Morning Bootcamp:
We do not issue credit for missed group classes unless otherwise stated.
Missed Training Sessions Due to Injury:
We will issue credit for any missed sessions due to injuries. Injuries must be documented by a physician’s note in order to receive
credit. Credit must be used within 14 days after receiving medical clearance to exercise.
Returning to Exercise after Injury:
You must provide documentation for medical clearance to return to exercise. No exceptions.
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