Policies & Procedures


Invoicing
For all programs, including but not limited to private training, group classes, and body work (FST, sports massage, etc.), invoices must be paid in full before client(s) can begin.

Scheduling & Cancellations 
Please provide us with at least 24 hours notice if you need to cancel or reschedule your appointment(s).  Email confirmation is required for cancellation. We do not provide refunds or reschedule cancellations made less than 24 hours from the time of the appointment. *Please note that Buddy Sessions are charged in full in the event that only one person can make the appointment.

Absentee Policy for all Group Classes
We do not issue credit for missed group classes unless otherwise stated.

Program Usage & Expiration
All programs, including but not limited to private training, group classes, and body work (FST, sports massage, etc.) expire 30 days from purchase date, unless otherwise stated.  All canceled appointments that qualify for rescheduling must be used within 30 days of purchase date, unless otherwise stated.

Changes in Membership
All membership change requests must be submitted in writing at least 14 days prior to the next cycle billing. We can not retroactively issue credits.

Missed Training Sessions Due to Injury
We will issue credit for any missed sessions due to injuries. Injuries must be documented by a physician’s note in order to receive credit. Credit must be used within 14 days after receiving medical clearance to exercise.

Returning to Exercise after Injury
You must provide documentation for medical clearance to return to exercise. No exceptions.

Statements
Clients can access invoices and statements through our online management system or by email upon request up to 90 days after the last scheduled appointment date. We can not guarantee access to client scheduling and invoicing records greater than 90 days from the last date of scheduled appointment.

Drop-Ins
Drop-ins are available for one time use only.  After one drop-in, group class memberships or another program must be purchased to continue access to the gym.

*All programs, including but not limited to private training, group classes, and body work (FST, sports massage, etc.) are non-transferable.

Saturday Morning SPIN Class
Please book your bike using the MindBody app in order to reserve your spot in class.

We appreciate your cooperation.

Ice Chamber Staff